Return and Cancellation Policy
To request a refund, Contact: [email protected]
To return a filled box to be recycled, please use the "Return My Box" page.
For Unused Returns:
You have 15 calendar days to return an item from the date you received it. The 15 day return window begins from the date the USPS delivers your item. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Returns should be mailed to:
Catalytic-Innovations LLC
11601 Twitty Dr.
Rolla, MO 65401
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, 20% restocking fee will be deducted from your refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
To return a filled box to be recycled, please use the "Return My Box" page.
For Unused Returns:
You have 15 calendar days to return an item from the date you received it. The 15 day return window begins from the date the USPS delivers your item. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Returns should be mailed to:
Catalytic-Innovations LLC
11601 Twitty Dr.
Rolla, MO 65401
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, 20% restocking fee will be deducted from your refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.